Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Certain items cannot be returned unless they are faulty or not as described. These include:
- Products without original packaging or labels.
- Items returned in poor condition, such as those that are used, fingerprinted, smudged, or scratched.
- Products containing personal data or those that have been manufacturer-registered or had their software registered.
- Gift cards, and download codes.
- Opened or redeemed computer software.
- Specially ordered or custom-built products.
- Goods that may have come into contact with the eyes, nose, ears, or mouth, such as microphones, headphones, or harmonicas etc, for hygiene reasons.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We always endeavour to dispatch items as quickly and efficiently as possible, processing of online orders typically takes 1-2 working days depending on the time of year - this processing time is considered when calculating the ETA of your order, but please bear in mind that delivery times are estimates, not guarantees.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.